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Refund & Return Policy

At EcomRunnerz, we care about your satisfaction and want you to be happy with your purchase. However, if for any reason you are not satisfied, our Return and Refund Policy explains the terms and conditions for returns and refunds.

How to Return an Item Eligibility: You can return an item if you have received a damaged, defective, or wrong product. Please contact our customer support team within 30 days of receiving the product, and we will process your request within 1 week.

Return Process: To start a return, please contact our customer support team, We will assist you with the process and provide a return authorization if needed.

Condition of Items: Returned items must be in their original condition, with all tags, labels, and packaging attached. Make sure that the item is not used and is in the same condition as when you received it.

How to Get a Refund Refund Process: Once we receive your returned item and inspect it, we will inform you of the approval or rejection of your refund. If approved, your refund will be issued within 1 week to your original payment method.

Refund Amount: The refund amount will include the price of the item and any standard shipping fees you paid when ordering the product. Please note that return shipping costs are the customer’s responsibility and will not be refunded.

Items That Cannot Be Returned or Refunded:

Some items are not eligible for returns or refunds, such as:

Items marked as final sale.
Perishable goods.
Gift cards.

Contact Us

If you have any questions or need help with the return and refund process, please contact our customer support team.

Policy Updates

We may update our Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing EcomRunnerz. We are committed to providing a smooth return and refund experience while ensuring your satisfaction with our products.